The Business Analytics Institute offers a wide range of training, coaching and consulting services to help management improve their ability to take tough decisions.
Certification
In complementing in-house corporate training initiatives, BAI’s certification programs nuture and recognize candidates committed to demonstrating their industry knowledge, skills and intelligence. The programs provide their organizations with a framework for standardizing and enriching key governance processes. Based on “Proof of Work”, BAI certification recognizes the ability to transform personal development objectives into measurable practice.
Customer Operations
The BAI Certification Program has been designed to reflect the application of Customer Value and Experience in the workplace. Organized around three levels of knowing, applying, and leveraging customer ops, the program focuses on documenting Joint Value Statements, designing the Conditions of Satisfaction, orchestrating Heartbeat conversations, and mapping the Customer Journey.
Certification process and participant feedback available upon request.
AI for Good
This BAI Certification qualifies Chief Impact Officers capable of ensuring that AI projects provide a measurable positive impact inside organizations and markets. Organized around three levels of knowing, applying, and leveraging customer ops, the program focuses on addressing the challenges of Personal Privacy, Human Agency, Managerial Accountability, Implicit Bias and Organizational Innovation.
Certification process and participant feedback available upon request.
Proof of Work
Our customer references include Accenture, Berger-Levrault, British Telecom, Cegid, E&Y, HP, IBM, Microsoft, Oracle, NationBuilder, SAS, Semdee, as well as multiple universities, business schools, public administrations and SMBs in the US, Europe and Asia.